Indiana DCS service provider platform

Case management and staff compliance for Indiana DCS service providers.

An operations platform built around Indiana DCS standards. Document service delivery, manage staff credentials, submit to KidTraks, and maintain audit-ready records in one system.

Request a demo See a real export
Every service
Configured to DCS standards
KidTraks
Direct submission for documents and billing
MFA + HIPAA
Secured, BAA-ready infrastructure
Indiana
Designed specifically for one state
The FCR worker dashboard: a service provider's caseload at a glance — new assignments needing attention, this week's stats, tasks and recent activity, and each family's case with hours used against authorization.

See the export before you ever open KidTraks.

Most agencies enter every line into KidTraks by hand, cross-checking a spreadsheet so nothing's missed. FCR pulls the approved, billable notes your team already wrote, codes them by service type, and builds the export. You preview every line, download, and upload. Five minutes, start to finish.

FCR is its own checks and balances. Nothing slips through because nothing got re-typed.

The way it usually goes — and the way it works in FCR.

The same tasks, the way your team does them now versus the way they run in FCR.

Filing a monthly report
The way it usually goes

Pull the case file. Re-enter the demographics you already have. Copy the service notes over. Check the dates line up. Reformat for the report. Catch the one field you missed. Re-check it. Export. Hope it's right.

In FCR

Open the monthly. The demographics and service data are already there, pulled from the work your team logged. Review it. Submit.

KidTraks billing
The way it usually goes

Open KidTraks. Enter every line by hand. Cross-check the spreadsheet to make sure nothing's missed. Build each invoice. Submit. Wait to find out what bounced. Repeat next month.

A billing person's full week — or a department's
In FCR

Generate the run. FCR has already pulled the approved, billable notes and coded them by service type. Preview every line. Download. Upload to KidTraks.

Five minutes flat

Five minutes flat — start to finish.

A real KidTraks export in FCR, start to finish — the same billing run your staff does today, without the re-typing or the spreadsheet cross-check.

Watch a KidTraks export go from generate to download.
60–90 second walkthrough
See it with your services
Want to see this with your agency's services in mind?
Schedule a walkthrough

A case and staff management platform for Indiana agencies.

FCR is the system of record for everything a DCS-contracted agency does — and if you also serve DMHA, Choices, or other Indiana funders, that work lives in the same place. Case work and staff records, structured around how Indiana DCS actually operates.

Case management

Referrals, families, clients, progress notes, treatment plans, monthly reports, supervised visits, concrete assistance, discharge summaries. Every action structured with the right metadata so billing and reporting flow naturally from documentation.

Staff compliance

Structured credentials with expiration tracking. Supervision sessions linked to the cases discussed. Performance documentation kept in one continuous record per staff member. Configurable renewal cadences per credential type.

Three core pillars

Case documentation
Progress notes, treatment plans, monthly reports, assessments, concrete assistance, discharge summaries
Staff records
Credentials, supervision sessions, performance documentation, training
Audit compliance
Every record structured and queryable for audit defense

Designed around what auditors actually ask for.

Both case-level and staff-level documentation are structured to produce audit evidence on demand. No fire drills, no compiling weeks of evidence from scattered sources.

Case-level evidence

Every case has a complete, structured record of what was delivered, by whom, when, and against which authorization.

  • Progress notes with full session metadata
  • Treatment plans with revision history
  • Monthly reports tied to approved notes
  • Required assessments, safety plans, and discharge summaries
  • Concrete assistance with documentation and approvals
  • Case file attachments tagged to required document types

Staff-level evidence

Every staff member has a complete employee file structured around the credentials, supervision, and qualifications auditors verify.

  • Structured credentials with expiration tracking
  • Supervision sessions linked to cases discussed
  • Background checks and renewal cadences
  • Professional licenses and training certifications
  • Performance documentation kept private to supervisors
  • Caseload coverage assignments with full audit trail

Built to protect sensitive family data.

FCR handles confidential case information about children and families. Security is built into the platform, not added on.

Multi-factor authentication
Every account is protected with authenticator-app multi-factor authentication. No exceptions.
Agency data isolation
Each agency's data is fully segregated at the database level. No agency can ever see another's records.
Encryption and key handling
Data is encrypted in transit and at rest. Sensitive integration credentials are encrypted at the application layer.
Complete audit logging
Every meaningful action is logged with the actor, timestamp, and context, supporting both DCS audits and internal oversight.
Role-based access
Workers, supervisors, and practice managers each see exactly what their role requires, with sensitive data gated accordingly.
BAA-ready infrastructure
Built on HIPAA-eligible infrastructure with business associate agreements available for covered data.

Every DCS service, fully configured.

Each service comes with its DCS standards built in: timing rules, billing models, allowed methods and locations, required documents, and staff qualification requirements.

Home-Based Casework
HBC
Home-Based Therapy
HBT
Supervised Parenting Time
SPTT and SPTTSV
Father Engagement
FE
Counseling
CS
Homemaker / Parent Aid
HMPA
Family Preservation Per Diem
FamPres Perdiem
Parent Education
PE
Tutoring / Literacy Classes
TLC
Family Functional Therapy
FFT
Parenting / Family Functional Assessment
PFFA
Resource Families Support Services
RFSS
DCS-first, not DCS-only. These ship configured out of the box — and if your agency also serves DMHA, Choices, or other Indiana funders, those service lines run in the same system, on the same records. As your programs grow, we configure new services, forms, and workflows around how your agency actually works — see below.

If your agency does it, FCR can be shaped to fit it.

The DCS services above ship configured out of the box — but no two agencies run exactly alike. FCR is built and maintained by a practicing LCSW who runs a DCS-contracted agency, so when your programs, forms, or workflows don't match the defaults, we adapt the platform to you rather than asking you to work around it.

New services, custom intake forms and consents, agency-specific report layouts, tailored approval chains — these are configuration work we take on directly. You tell us how your agency operates; we make FCR match.

What we'll customize

Configured to how you actually work.

  • Additional service lines and billing models
    New service lines — DCS, DMHA, Choices, or your own — configured with their timing rules, billing model, methods, locations, and required documents
  • Custom intake forms and consents
    Your agency's own forms, releases, and visitation agreements built as reusable templates
  • Tailored report layouts and approval chains
    Document workflows and review steps that mirror your agency's process, not a generic default
  • A direct line to the people who build it
    Requests go to the team running the platform — not a ticket queue at a vendor who's never run an agency

An operations platform, not a documentation tool.

Everything an agency needs to run day to day, from referral intake through monthly report submission.

Progress notes
DAP, SOAP, Freeform, Visit, and Group formats. DCS .25 billing rounding calculated live. Auto-save throughout. Supervisor review with inline comments.
Document workflows
Treatment plans, monthly reports, assessments, safety plans, discharge summaries. Draft, submit, review, approve, with revision tracking throughout.
Intake documents and consents
Practice managers author the agency's own intake forms, consents, and visitation agreements as reusable templates. Workers complete them with families in the field, signed in person, with release-of-information consents tracked per authorized party. Signed documents are preserved exactly as agreed.
In-person signature capture
Clients and family members sign directly on the worker's device in the field. Captured signatures attach to intake consents, safety plans, and case documents, with no printing or scanning.
Agency goal library
A shared, agency-managed library of common treatment goals and objectives by issue type. Clinicians build treatment plans faster with consistent, proven language.
Assessments and screeners
Built-in PHQ-9, GAD-7, ACE, C-SSRS, and DAST-10, scored automatically into the client record. Crisis incidents documented with structured detail.
Staff credentials and supervision
Structured credentials with expiration alerts. Supervision sessions tied to specific cases discussed. Configurable renewal cadences.
Concrete assistance
Family Preservation request workflow with photo uploads, tiered approvals, and payment tracking. Per-family and agency-wide reporting.
In-app messaging Coming soon
Direct messages and case-attached threads, creating a logged record of supervisor support and case communication. Planned for a future release.

Designed around how Indiana DCS operates.

FCR is built specifically for Indiana DCS-contracted service provider agencies. The service standards are pre-configured, the KidTraks integration is direct, and the terminology matches what DCS uses.

The workflow reflects how DCS actually requires agencies to operate, rather than a generic case management product configured to approximate it.

Indiana-native features

DCS standards and KidTraks integration built in.

  • Monthly reports submitted directly to KidTraks
    Per-agency API integration with proper file naming conventions
  • KidTraks billing export matching the DCS spec
    All 33 columns, correct units of measure, case-sensitive fields handled
  • RF numbers and Billable Unit IDs as first-class data
    Hour pools tracked per authorization with low-hour alerts
  • DCS .25 billing rule built in
    Time calculations apply DCS rounding automatically as you enter sessions
  • DCS service abbreviations and terminology
    Same service codes, billable methods, and locations used by DCS

Put a number on the time you'd get back.

Most of the cost of case management isn't the software — it's the hours your team spends re-entering data, reformatting reports, and hand-keying billing. Estimate what FCR could give back.

2
The people responsible for preparing and submitting billing.
8
Time spent on data re-entry, reformatting, billing prep, and error-chasing — not billable client work.
In practice, FCR removes 30–50% of this admin time by pulling billing straight from documentation — no re-entry, no reformatting, no spreadsheet cross-check.
Estimated time recovered
21–35 hrs / month
Administrative time your team could put back into billable client contact — or simply stop losing.
Hours recovered per year
250–416
Equivalent full-time weeks / year
6–10
See it with your numbers
Estimate only, based on the inputs above and a typical 30–50% reduction in admin time — not a guarantee of results. Actual savings vary by agency, current process, and service mix. We're happy to walk through a realistic projection for your agency.

Straightforward, by staff count.

Pricing is structured as a one-time implementation fee plus a flat monthly subscription based on agency size. No per-case fees.

Implementation

One-time, paid at onboarding.
  • Agency tenant setup
  • Service configuration: rates, methods, locations
  • Document template selection and customization
  • Staff onboarding and role-based training
  • KidTraks API setup and testing
  • Per-agency branding: logo, colors, subdomain
Implementation fee scoped per agency based on complexity and custom needs.

Monthly subscription

Flat-rate tiers by staff count.
  • Tier 1: 1 to 25 staff
  • Tier 2: 26 to 50 staff
  • 51+ staff: custom for larger agencies
  • Referral credit for agencies who refer peers
  • No per-case fees
Contact us for exact pricing based on your staff count and any add-ons.

Request a demo.

Tell us about your agency and we'll set up a walkthrough with your services in mind — including what onboarding and migration from your current system look like.

We'll reply within one business day — your information is kept private and never shared. Or email info@myfcr.org.